Return and Refund Policy

Last updated: August 17, 2026

To request a return, exchange, or refund, the purchaser must contact Southern Crappie Rods within seven calendar days after the order is delivered. Call 704-791-0108 before sending any product back. Products returned without prior contact or authorization may be refused.

RETURN ELIGIBILITY

To be eligible for a standard return, the product should be unused, uninstalled, in resalable condition, and returned with its original components and packaging when reasonably possible. Proof of purchase is required. Products damaged through purchaser misuse, abuse, neglect, improper installation, accident, unauthorized modification, or ordinary wear are not eligible for a standard return or refund.

RETURN SHIPPING

Customers are responsible for securely packaging approved returns and for return shipping costs unless the product was incorrect, had a manufacturing defect, or was damaged during shipment and Southern Crappie Rods agrees otherwise. Original shipping and expedited-delivery charges are nonrefundable except where required by law or where the return resulted from our error.

INSPECTION AND REFUNDS

After an approved return is received, we will inspect it and notify you whether the refund is approved. Approved refunds are generally issued to the original payment method. The time for a credit to appear depends on the payment provider or financial institution. Any permitted deduction for missing components, damage, or loss in value will be explained.

EXCHANGES

If an exchange is approved, replacement availability may vary. Price differences and any applicable shipping charges may need to be paid or refunded before the exchange is completed.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect your order promptly after delivery. If it arrived damaged, contains the wrong product, or appears to have a manufacturing defect, contact us as soon as possible and within seven calendar days for the most efficient resolution. Keep the product and packaging and be prepared to provide photographs, order information, and a description of the issue. Do not discard a damaged shipment until we advise you.

180-DAY LIMITED WARRANTY

Southern Crappie Rods provides a 180-day limited warranty against manufacturing defects and damage caused during shipment, beginning on the delivery date. Proof of purchase and information reasonably needed to evaluate the claim may be required. The warranty does not cover misuse, abuse, neglect, improper installation, accidents, unauthorized modification, normal wear, or damage unrelated to manufacturing or shipping. Shipping costs are not covered unless Southern Crappie Rods agrees otherwise in writing. Depending on the circumstances, an approved claim may be resolved by repair, replacement, exchange, or refund.

ORDER CANCELLATIONS

Contact us promptly if you need to cancel or change an order. We cannot guarantee cancellation or changes after processing has begun or the order has shipped.

LEGAL RIGHTS

This policy does not limit any consumer rights that cannot be waived under applicable law.

CONTACT

To start a return, exchange, refund, or warranty request, call Southern Crappie Rods at 704-791-0108. Our mailing address is 3702 Cline School Road, Concord, NC 28025. Do not mail a return until you have contacted us and received instructions.