Shipping and Delivery Policy

Last updated: August 17, 2026

ORDER PROCESSING

Southern Crappie Rods generally ships orders within three business days after payment is authorized and the order is accepted. Business days do not include weekends or federal holidays. Orders placed late in the day, on a weekend, or on a holiday begin processing on the next business day.

CARRIER AND SHIPPING OPTIONS

Orders are shipped using the United States Postal Service unless another arrangement is confirmed. Available shipping choices and charges are displayed during checkout. Customers may select from the options offered for the order, including overnight service when available for the destination and product.

Selecting overnight or another expedited delivery service changes the carrier’s transit service after shipment. It does not necessarily reduce the order-processing period. Contact us before ordering if delivery by a specific date is essential.

DELIVERY ESTIMATES

Delivery dates and transit times are estimates, not guarantees. Weather, holidays, carrier disruptions, destination access, and other circumstances outside our control may cause delays. Southern Crappie Rods is not responsible for a carrier delay after a package is accepted by the carrier, but we will provide reasonable assistance with available tracking or claim information.

SHIPPING CHARGES

Shipping charges are calculated or displayed at checkout based on the products, package, destination, and selected service. Oversized products, rods, rod holders, or multiple-item orders may require separate packages and may arrive at different times.

SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address. Please contact us immediately if an address needs to be changed. We cannot guarantee a correction after processing or shipment. Additional costs caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

TRACKING AND DELIVERY

When tracking information is available, it may be sent through the online store or provided upon request. A carrier scan can take time to appear. A package marked delivered should first be checked at the delivery location, with household members or neighbors, and with the local post office. Contact us promptly if additional assistance is needed.

DAMAGED OR MISSING SHIPMENTS

Inspect the package and products promptly. If a package appears damaged, preserve the packaging and contents and take clear photographs. Contact Southern Crappie Rods as soon as possible with your order details. Do not discard damaged products or packaging until we provide instructions.

For a shipment that appears lost, contact us after reviewing the carrier’s tracking information. Carrier investigations and claims can require additional time and documentation.

AVAILABLE DESTINATIONS

We ship to destinations made available by the online store during checkout. Some products or expedited services may not be available for every address. Contact us before ordering if you have questions about a destination or a time-sensitive delivery.

RETURNS

Shipping a product back does not by itself create a right to a refund or exchange. Contact Southern Crappie Rods within seven calendar days after delivery and obtain return instructions before sending a product. See the Return and Refund Policy for eligibility and cost details.

CONTACT

For shipping questions, address corrections, or help with a delivery, call Southern Crappie Rods at 704-791-0108. Our mailing address is 3702 Cline School Road, Concord, NC 28025.